The Mamasan is not liable for shipments once they leave our facility and responsibility falls solely with USPS and UPS.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
INTERNATIONAL ORDERS: We have not experienced a single incidence of product seizure in customs, and we've shipped thousands of our products worldwide! We do everything we can to assist your shipment through your country's customs. However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk.
E-Liquid: We cannot accept returns or exchanges on e-liquid for any reason. Due to our strict quality control guidelines, returned e-liquid could never be re-used, therefore, we cannot accept it.
Consumable Hardware: Atomizers, cartomizers, and cartridges are non-refundable.